What is a CASHlib voucher?
The CASHlib voucher is a voucher-based payment system that allows you to make online payments without the need for credit or debit cards. The CASHlib payment system uses a unique CASHlib voucher code that is individually encoded and issued in exchange for cash for the face value of the amount indicated on the CASHlib voucher.
How to get a CASHlib voucher?
CASHlib voucher codes are distributed by CASHlib or by businesses that have contracted with CASHlib as business partners (a "Business Partner"). A list of Business Partners from whom you can acquire CASHlib vouchers is available on the CASHlib website (www.CASHlib.com).
Where can I use CASHlib vouchers?
On any "Partner Merchant" website. A Partner Merchant is a business that has a contract with CASHlib and has integrated the CASHlib payment system and operates under the CASHlib system rules. A list of Partner Merchants is available on the CASHlib website (mycashlib.online).
Who can use & how to use CASHlib vouchers?
Only you can use your CASHlib voucher code online and you must not transfer or assign (as a gift or otherwise) the voucher code to a third party. When you present a valid CASHlib voucher code for payment on a Partner Merchant's website or on the CASHlib website, CASHlib provides online validation of the code allowing your payment to be confirmed. If the value of your CASHlib voucher code is greater than the transaction you are using to pay, simply enter each PIN one by one during checkout to use their combined value. This is also the best way to use any remaining balance.
What is identity verification?
To verify your identity, you must follow the requested verification procedure during payment confirmation by uploading: - a color photo of the original valid identity document: ID card or passport (driving license is not accepted). - a photo of your face (selfie). - You must provide a full copy of your proof of address dated less than 3 months - upload your utility bill (e.g. gas, water, electricity, internet, ...), bank statement, tax form or other government-issued residential certificates/statements. Mobile phone bill and IBAN are not accepted. To avoid delaying your activation process, please upload clear photos with clearly readable data.
How to photograph the identity document?
It is important that all corners of the identity document are visible, so we suggest you place it on a flat surface before taking the photo (avoid holding it in your hand as it might bend and be difficult to see). Focus well on the document and avoid reflections by removing protective covers or plastic sleeves. - ID Card - photos of the front and back of the document are required. - Passport - only one photo is required, on the page containing your information. - Please do not take a photo of another copy - Turn off the flash to avoid glare on documents - Ensure your CASHlib profile information matches your ID.
How to take a selfie?
Take a photo of your face and ensure your face is well lit. Look at the camera and include your face and shoulders, like for a passport photo. Do not take a photo of a photo and avoid uploading photos where other people are present or where your face is not fully visible. Do not crop the same photo as your ID as it will not be accepted by our systems.
How long does the verification process take?
The process is automatic and instant, so if you follow the instructions carefully, it will only take a few minutes. In any case, if the system fails to authenticate your documents, please contact us here - (in this case, the procedure could take up to 48 hours).
What is the validity period of CASHlib voucher codes?
A CASHlib voucher code is valid for 3 months from the date you receive it from CASHlib or a Business Partner (the "Issue Date"). 1. The date by which you must use your CASHlib voucher code is called the "Use By Date" and is indicated on your voucher. You are always entitled to a refund after the Use By Date provided the voucher has not been used, or invalidated (see article 9.2 of the terms and conditions set out after this summary), and funds are available after deduction of applicable fees. After the Use By Date, a monthly fee of £5/€5 per month will apply and be deducted from your CASHlib voucher balance. Your refund may also be subject to a redemption fee of £15/€15. Paragraph 12 of this summary provides further information on when the redemption fee applies. Paragraph 13 of this summary provides further information on when the monthly fee applies. See clause 8 (Refunds & Fees) of the terms and conditions set out after this summary for more details.
When do these terms and conditions start?
You are bound by the terms and conditions set out in this Agreement when you become the "Holder" of a CASHlib voucher code (see clause 2.3 of the terms and conditions).
Can I cancel my CASHlib voucher and get a refund?
You can cancel your valid CASHlib voucher code within 14 days of the date you received it from us or a Business Partner, free of charge provided it is unused. After this point, you can still request a refund; however, a redemption fee of £15/€15 may apply, which will reduce the amount you receive (see paragraph 12 of this summary for more details on when the redemption fee applies). Also see clause 8 (Refunds & Fees) of the terms and conditions set out after this summary for more details.
Obtaining a CASHlib voucher legally
CASHlib is not responsible for the validity of voucher codes received from any person who is not a Business Partner, unless received directly from CASHlib.
How many CASHlib vouchers can I get?
You can obtain up to 5 CASHlib voucher codes with a maximum value of £180 each in the UK (€150 or the equivalent of €150 in another currency outside the UK) per day, and can only hold up to £900 in the UK (€1250 or the equivalent of €1250 in another currency outside the UK) of CASHlib voucher codes at any time.
When do these terms and conditions end?
These terms end: - the day following the Use By Date, if your CASHlib voucher code has not been used on or before that date; or - when the CASHlib voucher code is used at a Partner Merchant; or - when CASHlib tools on the CASHlib website are used to manage the CASHlib voucher code, resulting in the issuance of a new CASHlib voucher code; or when the CASHlib voucher code is used on one of the CASHlib branded products listed on the CASHlib website; or when the CASHlib voucher code is refunded by CASHlib. - If you receive a new CASHlib voucher code, this code will be subject to a new agreement under the terms and conditions in force at that time.